NHTSA Complaint #10497653 — 2007 VOLVO XC70

MY WIFE WAS DRIVING ALONE IN HER 07 VOLVO STATIONWAGON ON A ROUTINE ERRAND DOWN THE I-83 INTERSTATE AT 65 MPH ON A STRAIGHT SECTION WHEN SHE HEARD A LOUD BANG; LIKE SOMEONE HAD SHOT AT THE CAR ON THE RIGHT SIDE. HAVING BEEN UNNERVED BY THE LOUD NOISE AND NOT KNOWING WHAT IT WAS, SHE TOOK THE EXIT RAMP SLOWLY, AND THE CAR SLID OUT A BIT TO THE RIGHT LIKE IT WAS ON ICE, BUT THERE WAS NO ICE PRESENT. UPON INSPECTION LATER, THE RIGHT REAR COIL SPRING HAD SNAPPED IN TWO. WE TOOK IT TO THE DEALERSHIP, AND AFTER SOME HAGGLING AND A CALL TO VOLVO FACTORY, THEY REPLACED THE SPRING (NO CHARGE FOR THE PART, BUT WE HAD TO PAY THE LABOR). ADDITIONALLY, THEY AGREED TO A LOANER FOR THE COUPLE OF DAYS IT WAS AT THE DEALERSHIP. VOLVO FACTORY AGREED TO OPEN A "GOOD WILL REVIEW" FILE AND ALERTED THE DEALERSHIP. I WAS 936 MILES OUT OF WARRANTEE. THEY SAID THERE WAS NO RECALL, BUT AGREED TO PAYING FOR THE PART. NO ONE COULD ANSWER WHETHER THE OTHER COILS MIGHT SNAP SPONTANEOUSLY. THEY LOOKED "OK". *TR