NHTSA Complaint #10497630 — 2012 CADILLAC ESCALADE
LATCHES/LOCKS/LINKAGES issue reported to NHTSA
Complaint Details
| ODI Number | 10497630 |
| Vehicle | 2012 CADILLAC ESCALADE |
| Component | LATCHES/LOCKS/LINKAGES |
| Date of Incident | |
| Date Filed | |
| Mileage | 3,616 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
THIS VEHICLE HAS A RECURRING LOCKING PROBLEM THAT CANNOT BE DIAGNOSED OR CORRECTED BY THE DEALER. THE VEHICLE RANDOMLY LOCKS OR UNLOCKS WHILE EITHER PARKED OR MOVING CREATING A SERIOUS SAFETY CONCERN, PARTICULARLY WHEN THE VEHICLE UNLOCKS ITSELF WHILE MOVING. WE HAVE TAKEN THIS VEHICLE TO THE DEALER ON FOUR (4) DIFFERENT OCCASIONS TO CORRECT THIS LOCKING DEFECT WITHOUT SUCCESS. THIS VEHICLE HAS BEEN AT THE DEALERSHIP FOR A TOTAL OF 45 DAYS DURING 2012 ON ACCOUNT OF THIS RANDOM LOCKING ISSUE. THE SERVICE MANAGER AT THE DEALERSHIP TELLS US THAT THIS DEFECT IS NOT AN ISOLATED ISSUE WITH OUR ESCALADE, AS OTHERS ARE EXPERIENCING THIS SAME UNRESOLVED PROBLEM, ACCORDING TO BOTH HIS OWN EXPERIENCE AND HIS CONVERSATIONS WITH THE CADILLAC TECHNICAL SUPPORT PERSONNEL.. WE HAVE CONTACTED THE CADILLAC CUSTOMER ASSISTANCE CENTER ABOUT THIS LOCKING ISSUE, TO NO AVAIL. THEY SIMPLY DENY THE PROBLEM BECAUSE IT CANNOT BE REPLICATED AT THE DEALERSHIP. THEY REFUSE TO OPEN THEIR DATA BASE TO US REGARDING THIS PROBLEM. PERHAPS YOUR AGENCY HAS MORE CLOUT IN MAKING THEIR DATA BASE TRANSPARENT WITH REGARD TO THIS SAFETY ISSUE. *TR
Related Complaints for the 2012 CADILLAC ESCALADE
Recent Complaints for the 2012 CADILLAC ESCALADE
#11424063
AIR BAGS
The contact owns a 2012 Cadillac Escalade. The contact stated that the air bag warning light was illuminated. The con...
#11404061
AIR BAGS
EVERY SO OFTEN MY SERVICE AIR BAG LIGHT WILL APPEAR ON THE DASH UPON STARTING THE VEHICLE. I THOUGHT IT COULD HAVE SO...
#11377143
UNKNOWN OR OTHER
WE HAVE THREE CRACKS ON OUR DASH BOARD. THE CAR IS GARAGE KEPT AND HAS NEVER BEEN IN AN ACCIDENT AND THE CRACKS KEEP ...