NHTSA Complaint #10496903 — 2011 TOYOTA COROLLA

I WAS DRIVING ON THE HIGHWAY IN CRUISE CONTROL SET TO 75MPH, WHILE ON AN INCLINE, EITHER APPROACHING THE HILL DOWN/UP THE VEHICLE BEGIN TO VIOLENTLY JERK BACK AND FORTH (BUMPER TO BUMPER). I TOOK MY VEHICLE TO THE DEALERSHIP ON WEDNESDAY 06 FEB 2013, ISSUE WAS NOT RESOLVED AND I WAS ACCUSED OF WASTING THEIR TIME. MAINTENANCE MANAGER DIDN'T ATTEMPT TO RECREATE ISSUE I EXPERIENCED ON AN INCLINE, BUT INSTEAD TEST DROVE IT ON A FLAT SURFACE ABOUT 2 MILES, THE MAINTENANCE TEAM CHECKED THE FLUIDS AND COMPUTER.. STATED ON MAINTENANCE SLIP THAT MY TRANSMISSION FLUID IS DISCOLORED AND WOULD NEED TO BE FLUSHED SOON, COMPUTER HAD NO ERROR CODES. AFTER I WAS VERBALLY BERATED BY THE MAINTENANCE MANAGER, I EXPLAINED THAT I WOULD INSTALL A VIDEO CAMERA IN MY VEHICLE TO RECORD THE EVENTS I WAS EXPERIENCING, UPON ASKING IF I RECORDED THE ISSUE, WOULD THEY THEN TAKE ACTION AND REPAIR MY VEHICLE, I WAS LAUGHED AT AND ESSENTIALLY TOLD THAT THEY WOULD FIND A WAY TO MAKE SURE THAT TOYOTA WAS NOT AT FAULT. I WAS TOLD BY ANOTHER DEALERSHIP OUT-OF-STATE, THAT FLUID SHOULD NOT BE DISCOLORED UNDER 65K MILES AND THAT THERE WAS AN OBVIOUS ISSUE. AFTER NO FURTHER ACTION WAS TAKEN, I CONTACTED TOYOTA CUSTOMER CARE AND FILED A COMPLAINT, UPPER MANAGEMENT AT MY DEALERSHIP THEN OFFERED TO DO A RIDE ALONG, ON 12 FEB 2013. *TR