NHTSA Complaint #10496742 — 2000 TOYOTA 4RUNNER

I HAD AN ISSUE WITH THE 4WD SO I BROUGHT THE CAR IN THE MY LOCAL SHOP. WHILE INVESTIGATING THE ISSUE, THE AUTO SHOP DISCOVERED SOME MAJOR FRAME ROT TOWARDS THE BACK RIGHT WHEEL THAT EXTENDED INTO THE ARM THAT HOLDS UP THE BACK WHEELS. I WAS TOLD THAT THE CAR IS UNSAFE TO DRIVE AND THERE IS NO TELLING WHAT WOULD HAPPEN IN AN ACCIDENT OR IF I SIMPLY WENT OVER A BAD POT HOLE. I WAS ALSO TOLD BY A SEPARATE AUTO PERSON THAT THE 4WD ISSUES I HAD BEEN EXPERIENCING MAY ALSO BE THE RESULT OF THE FRAME RUST WHICH MOST LIKELY WARPED THE FRAME AND MESSED WITH THE GEARS INVOLVED IN 4WD. I BROUGHT MY CAR TO THE LOCAL TOYOTA DEALER FOR A SECOND OPINION ON THE SAFETY OF THE VEHICLE. THE DEALER REFUSED TO TAKE A LOOK AND INSTRUCTED ME TO CALL CUSTOMER SERVICE. I CALLED CUSTOMER SERVICE AND THEY OFFERED NO ASSISTANCE. THIS ISSUE IS VERY SIMILAR TO THE TOYOTA TACOMA RECALL AND SHOULD BE ADDRESSED IN A SIMILAR FASHION. I WAS TOLD BY CUSTOMER SERVICE THAT THEY DO NOT CONSIDER THEM SIMILAR BECAUSE THE TACOMA FRAMES WERE MADE IN AMERICA WHILE THE 4RUNNER FRAMES WERE MADE IN JAPAN. I DON'T KNOW WHY THAT TAKES AWAY THEIR LIABILITY FOR A POORLY MADE VEHICLE WITH CLEAR MANUFACTURING ISSUES. I HAVE READ ABOUT THIS PROBLEM WITH OTHER 4RUNNER OWNERS AND KNOW THAT IT'S NOT JUST MY PROBLEM, THIS IS AN OWNER-WIDE ISSUE AND CLEARLY SOMETHING THAT CAN BE TRACED BACK TO TOYOTA'S MANUFACTURING PROCESS OF THIS VEHICLE. NOW I AM STUCK WITH AN UNSAFE VEHICLE THAT I CANNOT DRIVE WITH A CLEAN CONSCIENCE NOR SELL WITH A CLEAN CONSCIENCE. TOYOTA'S POOR MANUFACTURING HAS LEFT ME LIABILITY ISSUE THAT I THINK SHOULD BE ADDRESSED. I WOULD AT LEAST LIKE TO TRADE IN THE VEHICLE FOR A NEW ONE WITH A SOUND FRAME! *TR