NHTSA Complaint #10496426 — 2011 TOYOTA SIENNA

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	10496426
Vehicle	2011 TOYOTA SIENNA
Component	WHEELS
Date of Incident	October 1, 2012
Date Filed	February 5, 2013
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TOLD DURING MY SERVICE AT 15000K BY TOYOTA TECHNICIAN THAT I WOULD NEED TO REPLACE ALL 4 TIRES ON MY 2011 TOYOTA SIENNA. I ASKED HOW WAS IT POSSIBLE A BRAND NEW LEASED VEHICLE WITH 15000K MILES WOULD NEED NEW TIRES AND I WAS TOLD THAT I COULD MAKE IT TO 20000K BUT NEED NEW ONES. THE TECHNICIAN COULD NOT TELL ME WHY THE TIRES WERE FAILING. AFTER RESEARCHING THIS ISSUE AND SPEAKING WITH OTHER TOYOTA SIENNA OWNERS IT APPEARS TO BE A BIG PROBLEM WITH THE TIRES PLACED ON SIENNA MINIVANS. IT ALSO APPEARS THAT TOYOTA IS BLAMING THE TIRE COMPANY AND THE TIRE COMPANY IS BLAMING TOYOTA. OF COURSE THE POOR CONSUMER GETS STUCK IN THE MIDDLE. A RECALL SHOULD BE DONE AS SOON AS POSSIBLE AS TIRE SAFETY IS VERY IMPORTANT. *TR

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