NHTSA Complaint #10495280 — 2001 ACURA TL

MY COMPLAINT IS TOWARD ACURA RELATIONS AND DEVAN ACURA OF NORWALK, CT REGARDING A SERIOUS TRANSMISSION PROBLEM. MY TRANSMISSION HAS BEEN DIAGNOSED WITH HAVING A HARD SHIFT/SLIPPAGE FROM 2ND TO 3RD GEAR, WHICH IS PART OF RECALL, I.D. 48580. THIS TYPE OF PROBLEM CAN RESULT IN TRANSMISSION LOCKUP, WHICH COULD RESULT IN A CRASH. A CASE MANAGER FROM ACURA RELATIONS EXPLAINED OVER THE PHONE THAT IF PROBLEM IS RECALL RELATED, THE COST OF REPAIRS WOULD BE COVERED. UNFORTUNATELY, EVEN THOUGH DEVAN ACURA OF NORWALK HAS DETERMINED THAT A HARD SHIFT/SLIPPAGE FROM 2ND TO 3RD GEAR EXISTS, THEY NEVER ASKED ME WHAT I FELT COMFORTABLE DOING, WHICH MY ANSWER WOULD BE TO REPLACE THE TRANSMISSION, AS IT PERTAINS TO THE RECALL, ESPECIALLY AS PROMISED BY ACURA RELATIONS. DEVAN ACURA OF NORWALK PERFORMED A TRANSMISSION FLUID FLUSH TO TRY AND RESOLVE THE PROBLEM, WHICH DID NOT IMPROVE THE DRIVABILITY OF THE VEHICLE, AS A HARD SHIFT/SLIPPAGE STILL EXISTS. PLEASE NOTE THAT I PAID FOR THIS VEHICLE BRAND NEW, IN FULL, FROM DEVAN ACURA OF NORWALK AND DO NOT APPRECIATE FEELING AS THOUGH ACURA RELATIONS AND DEVAN ACURA OF NORWALK HAS SHOWN A LACK OF CONCERN TOWARDS MINE AND MY FAMILY'S SAFETY, AS THEY CHOSE NOT TO FURTHER ASSIST IN THIS MATTER AND I FEAR FOR MY FAMILY'S SAFETY DRIVING THIS VEHICLE AND WOULD LIKE IT REPAIRED AS PROMISED BY ACURA RELATIONS (CASE NUMBER WILL BE PROVIDED UPON REQUEST). *TR