NHTSA Complaint #10494458 — 2004 NISSAN MAXIMA

ON SATURDAY JANUARY 5TH 2013, MY ENGINE LIGHT CAME ON. I CALLED CARMAX ON MONDAY JANUARY 7TH 2013 TO GET MY EXTENDED WARRANTY INFORMATION. I SCHEDULED AN APPOINTMENT WITH PASSPORT NISSAN LOCATED IN OXON HILL, MD. THE SERVICE DEPARTMENT TOLD ME. I NEED TO HAVE MY TIMING CHAIN, GEARS, GUIDES AND TENSIONS REPLACE FOR $2,619.00 WITH REPLACING THE OIL COOLER (IT HAS LEAKAGE) $698.00. WELL MY EXTENDED WARRANTY EXPIRED WHEN MY CAR HIT 100,000. IF I HAD KNOWN THIS BEFORE I PURCHASE THE CAR FROM CARMAX, I WOULD HAVE NEVER TOOK IT OFF THE LOT. BY THE WAY I ONLY HAD THE CAR SINCE APRIL 2011. I NEED HELP!!!!! I NEED TO EXPRESS TO YOU THE IMPORTANCE FOR ME TO HAVE RELIABLE TRANSPORTATION. I HAVE A YOUNG CHILD WHO I NEED TO TAKE TO SCHOOL EACH DAY. WITHOUT MY TRANSPORTATION, MY SON WOULD HAVE TO WALK A FULL MILE TO THE BUS STOP BY HIMSELF ALONE AT 7AM. BY THE WAY IT'S DARK AT THAT TIME AND IT'S CLOSE TO AN OPEN STREET. I MYSELF WITHOUT TRANSPORTATION, I WOULD HAVE TO WALK A MILE PLUS TO A BUS STOP TO CATCH A BUS TO THE TRAIN STATION. FROM THE TRAIN STATION I HAVE TO TAKE A TRAIN TO WORK AND WALK ADDITIONAL MILE PLUS TO WORK. THIS IS VERY OVER WHELMING BECAUSE I'M STILL PAYING A CAR NOTE AND CAR INSURANCE FOR A CAR I CAN'T DRIVE. I'M BEING PUT IN A DIFFICULT SITUATION BECAUSE I CAN'T AFFORD TO GET MY CAR FIXED. *TR