NHTSA Complaint #10493962 — 2002 DODGE RAM QUAD CAB

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10493962
Vehicle	2002 DODGE RAM QUAD CAB
Component	STRUCTURE
Date of Incident	April 1, 2004
Date Filed	January 14, 2013
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

AT APPROXIMATELY 25,000 ON MY VEHICLE, IN THE YEAR OF 2004, I NOTICED SMALL CRACKS STARTING TO FORM ON THE DASHBOARD THIS PROGRESSED INTO MUCH LARGER CRACKS, COMPLETELY DESTROYING THE ENTIRE DASHBOARD OVER THE YEARS. THIS WAS A SAFETY ISSUE, BECAUSE SMALL SEGMENTS OF THE PLASTIC MATERIAL FELL INTO THE BACK OF THE DASHBOARD CAUSING FAILURE OF THE AIR CONDITIONER VENTS, DEFROSTER, AND ILLUMINATION OF THE DASHBOARD LIGHTS. A RECALL SHOULD HAVE BEEN ISSUED BASED ON THE THOUSANDS OF COMPLAINTS BY DISSATISFIED OWNERS. CHRYSLER CORPORATION HAS AGREED TO REPAIR THE DASHBOARD, BUT ONLY IF I AGREE TO A $500 DEDUCTIBLE, IN WHICH I HAVE NOT AGREED TO, SIMPLY BECAUSE I BELIEVE THEY ARE TRYING TO CHARGE ME THE DIFFERENCE BETWEEN THE WHOLESALE AND RETAIL PRICE, OF THE DASHBOARD. I WOULD APPRECIATE ANY ASSISTANCE IN THIS MATTER. THANK YOU. ..UPDATED 01/17/2013 *BF

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