NHTSA Complaint #10493782 — 2008 BMW 528I

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	10493782
Vehicle	2008 BMW 528I
Component	SEATS
Date of Incident	December 26, 2011
Date Filed	January 22, 2013
Mileage	84,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

UPON TURNING THE SEAT HEATER ON I NOTICED A BURNING SMELL AND SMOKE INSIDE THE CAR. THE SEAT WAS UNUSUALLY HOT. I FELT A BURNING SENSATION AND PULLED OVER TO FIND THAT THE SEAT HEATING ELEMENT HAD BURNED THROUGH THE LEATHER AND TWO LAYERS OF A HEAVY DUTY WINTER COAT. WHEN I TURNED IT OFF THE SMOKE STOPPED. WE TOOK THE CAR TO THE BMW DEALERSHIP AND WAS TOLD IT IS NOT PART OF A SAFETY RECALL OR UNDER WARRANTY. REFUSED ANY MONETARY CONSIDERATION AND WANTED $1400 TO REPAIR. CONSIDERING THE CAR COULD CATCH ON FIRE THE REPAIR SHOULD BE CONSIDERED A SAFETY ISSUE AND REPAIRED FOR FREE. *TR

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