NHTSA Complaint #10492641 — 1998 DODGE GRAND CARAVAN

1998 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY SERVICE ON VEHICLE. *SMD THE CONSUMER STATED A FEW WEEKS AGO, THE AIR BAG LIGHT ILLUMINATED, AND THE HORN AND CRUISE CONTROL STOPPED WORKING, THE CONSUMER TOOK THE VEHICLE TO THE DEALER, ALONG WITH A COPY OF THE SAFETY RECALL LETTER REGARDING PROBLEMS WITH THE CLOCKSPRING. AFTER AN HOUR, THE DEALERSHIP INFORMED THE CONSUMER THE PROBLEM WAS WITH THE ELECTRICAL SYSTEM, NOT THE CLOCKSPRING AND THAT IT WOULD TAKE MORE THAN TWO HOURS TO TROUBLESHOOT THE ELECTRICAL PROBLEM, AND THERE WOULD BE A CHARGE TO DIAGNOSE THE PROBLEM, PLUS THE REPAIR CHARGES. THE CONSUMER REFUSED THEIR OFFER. A FEW DAYS LATER, THE CONSUMER TOOK THE VEHICLE TO ANOTHER ESTABLISHMENT, WHERE THE MECHANIC'S FIRST REACTION WAS THE CLOCKSPRING. AN HOUR LATER, THE CLOCKSPRING WAS REPLACED AND ALL OF THE LOST FUNCTIONALITIES WERE RESTORED.