NHTSA Complaint #10492112 — 2005 NISSAN FRONTIER

DISCOVERY OF AN APPARENTLY KNOWN ISSUE OF FAILED RADIATOR IN THIS VEHICLE THAT CONTAMINATES THE COOLANT AND TRANSMISSION FLUID RESULTING IN FAILED TRANSMISSION REQUIRING REPLACEMENT OF IT AS WELL AS THE RADIATORS. SURPRISED AND EXTREMELY DISAPPOINTED TO FIND THIS ISSUE HAPPENING TO MY VEHICLE WHICH I PURCHASED NEW FROM THIS DEALER AND LOYALLY HAD THE VEHICLE SERVICED AND MAINTAINED AT THE SAME PLACE OF PURCHASE. THIS APPARENTLY IS A KNOWN ISSUE AND YET MY VEHICLE WAS NEVER CHECKED FOR THIS PROBLEM AT ANY OF MY MAINTENANCE INTERVALS BY THE SERVICE DEPARTMENT. THE INITIAL REVEALING OF THE PROBLEM WAS PRESENTED TO ME AT FULL PRICE OF THE REPAIR. AFTER EXPRESSING MY DISAPPOINTMENT IN THE FINDINGS AND THE QUALITY OF THE VEHICLE TO THE SERVICE DEPARTMENT I RECEIVED A CALL BACK STATING THAT I COULD CALL THE CUSTOMER CARE AND HAVE THE REPAIR PERFORMED WITH A CO-PAY OF $3000 OF THE $6400 QUOTED REPAIR. STILL UNHAPPY ABOUT WHAT I WAS FACING FOR A VEHICLE THAT HAD NOT YET REACHED 100K MILES, I WAS LEFT WITH NO OPTION BUT TO CALL AND GO WITH THE OFFER OF PARTIAL PAYMENT. THIS IS THE SECOND MAJOR REPAIR I HAVE HAD TO HAVE, FIRST BEING REPLACEMENT OF TIMING CHAIN AT APPROXIMATELY 80K MILES AT A COST OF $1500. *TR