NHTSA Complaint #10491997 — 2003 FORD FOCUS

TL* THE CONTACT OWNS A 2003 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND APPLYING THE BRAKES, THE BRAKE PEDAL TRAVELED COMPLETELY TO THE FLOORBOARD. THE VEHICLE ALSO WOULD NOT STOP. THE CONTACT WAS ABLE TO AVOID A CRASH. THE VEHICLE WAS INSPECTED AND IT WAS DETERMINED THAT THE BRAKE PADS HAD BECOME DETACHED FROM THE METAL PLATE. THE CONTACT ATTEMPTED TO CALL THE DEALER BUT WAS UNABLE TO DO SO. THE CONTACT THEN REPLACED THE BRAKES AND ROTORS ON BOTH THE PASSENGER AND DRIVER'S SIDE OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 35,500.