NHTSA Complaint #10491988 — 2008 GMC ACADIA

GMC SAYS POWERSTEERING RACK IS CRACKED IN MY TRUCK. THEY TOLD ME THAT BECAUSE MY TRUCK IS AN "OLDER" MODEL THAT DOES NOT HAVE THE REDESIGNED STEERING ASSEMBLY IN IT, MY TRUCK REPAIRS ARE NOT COVERED UNDER THE 100,000 MILE WARRANTY. THEY ALSO ACKNOWLEDGE THIS IS A COMMON PROBLEM WITH THE 2008-2009 ACADIA MODELS AND ALL THE PROBLEMS SEEM TO HAPPEN RIGHT AROUND THE 50K MILE MARKER, BUT NO RECALL HAS BEEN ISSUED. I'VE VISITED COUNTLESS WEBSITES AND READ HUNDREDS OF COMMENTS FROM PEOPLE WITH THE SAME EXACT PROBLEM I'M HAVING YET GMC REFUSES TO CORRECT WHAT IS CLEARLY A MISTAKE ON THEIR PART IN THE DESIGN OF THEIR VEHICLE. I'VE ALSO READ COMMENTS FROM PEOPLE WHO HAD THE SCARY RESULT OF TOTAL POWERSTEERING LOSS AS A RESULT OF THIS ISSUE. THERE IS NO DOUBT IN MY MIND IF I LOST POWERSTEERING IN MY TRUCK WHILE DRIVING I WOULD CRASH WITH MY TWO KIDS IN THE BACKSEAT. AFTER MANY DIFFERENT PHONE CALLS WITHIN THE GMC CORPORATION, I WAS BASICALLY TOLD THIS IS NOT THEIR PROBLEM AND THERE WOULD BE NO FURTHER COMMUNICATION TO ME AT ALL. WHEN I STATED THAT I WOULD BE LOOKING INTO OTHER AVENUES TO FILE A COMPLAINT, I WAS TOLD THAT BECAUSE I WAS CONSIDERING FILING A COMPLAINT, MY CASE IS NOW CLOSED AND THE GUY HUNG UP ON ME. I AM BEYOND FRUSTRATED WITH GMC. I LOVE MY TRUCK, BUT DO NOT HAVE THE MONEY TO FIX THIS ISSUE AND I DON'T FEEL I SHOULD HAVE TO FIX THEIR SAFETY DEFECT. I'D LOVE TO SPEAK TO SOMEONE ABOUT HOW TO GET THIS CHANGED SO EITHER THE WARRANTY PICKS IT UP OR A RECALL IS ISSUED. *TR