NHTSA Complaint #10490958 — 2011 BMW X5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10490958
Vehicle	2011 BMW X5
Component	ENGINE
Date of Incident	December 29, 2012
Date Filed	January 3, 2013
Mileage	22,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

SATURDAY DECEMBER 29, 2012 I GET INTO MY 2011 X5 AS I PULLED OUT FROM MY DRIVEWAY THE DASHBOARD LIGHTS CAME ON WITH A MESSAGE " ENGINE MALFUNCTION REDUCE POWER". LIFE QUALITY GAVE ME A HARD TIME TO BEGIN WITH TO GET THE CAR IN CLAIMING THEY WERE BOOKED WITH APPOINTMENTS. AFTER CALLING CUSTOMER RELATIONS AT HEADQUARTERS, I GET A CALL FROM THE SERVICE MANAGER TO BRING IN THE CAR. I HAD ROADSIDE ASSISTANCE TOW THE CAR, WHEN THE CAR ARRIVE TO THE DEALER MY CAR ADVISOR CALLS ASKING QUESTIONS LIKE, WAS THE VEHICLE INVOLVE IN CRASH, DID HIT A POT HOLE, BASICALLY LOOKING FOR ALL TYPE OF EXCUSES. I WOULD LIKE TO FILE A COMPLAINT AND ASK THAT THESE MODELS BE REVIEWED SINCE IT APPEARS TO HAVE MANY OTHER CUSTOMERS WITH SIMILAR PROBLEMS. *TR

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