NHTSA Complaint #10490709 — 2009 VOLKSWAGEN TIGUAN

FIRST, THIS EXACT SAME SCENARIO ALSO HAPPENED IN OCTOBER 2010. THE FIRST INCIDENT OCCURRED WHEN I WAS DRIVING THE VEHICLE, AND NOW THIS TIME, WHEN MY HUSBAND WAS DRIVING THE VEHICLE. BOTH OF US, EACH HAVE 30+ YEARS OF DRIVING EXPERIENCE AND NEITHER OF US HAVE EVER BEEN INVOLVED IN A CRASH OR EXPERIENCED THIS TYPE OF LOSS OF CONTROL IN A VEHICLE, EVER. BOTH INCIDENTS OCCURRED WHILE TURNING A CORNER AT APPROXIMATELY 5 TO 15 MPH IN APPROXIMATELY 1- 3 INCHES OF NEW SNOW. THE CAR SLID WITH TOTAL LOSS OF STEERING AND BRAKES, SMASHING INTO THE CURB, BREAKING THE AXLE, CONTROL ARM, STEERING KNUCKLE, ETC... THERE WAS NO CONTROL WHATSOVER. THIS WAS NOT ICE. THIS HAS NEVER EVER HAPPENED BEFORE WITH ANY OTHER VEHICLE WE HAVE EVER DRIVEN. THE CAR DID NOT CORRECT ITSELF EVEN WHEN THE STEERING WHEEL WAS RELEASED. WE BELIEVE THERE IS A DEFICIENCY IN THE ESP MONITORING SYSTEM. THE ESP SYSTEM TOTALLY FAILED WHILE TURNING. THE ESP SENSORS DID NOT DETECT THE SITUATION AND DID NOT REACT AT ALL INDEPENDENT OF THE DRIVER. THE ESP SYSTEM DID NOT USE THE VEHICLE'S BRAKING SYSTEM TO "STEER" THE VEHICLE BACK ON TRACK. THE ESP DID NOT INITIATE ANY BRAKING INTERVENTION AT ALL. IT WAS LIKE ALL SYSTEMS JUST TOTALLY MALFUNCTIONED. HORRIBLE. SOMEONE IS GOING TO BE SERIOUSLY HURT. I AM THANKFUL ANOTHER VEHICLE OR PERSON WAS IN THE AREA. *TR