NHTSA Complaint #10490156 — 2008 NISSAN ALTIMA

AFFECTED AREA OF VEHICLE :DASHBOARD THIS IS A SAFETY HAZARD! THIS VEHICLE WAS PURCHASED ON 7/14/2012. AT THE TIME OF PURCHASE, IT HAD APPROXIMATELY 36889 MILES. PURCHASED AS A PREVIOUSLY OWNED VEHICLE. ABOUT ONE MONTH AFTER, WE NOTICED THAT THE TOP OF THE DASHBOARD BY THE WINDSHIELD MATERIAL STARTED TO MELT. THE MATERIAL, IS LIKE A FOAM THAT GETS HOT, STICKY AND STARTS TO MELT. IT CAN START A FIRE ANY MINUTE. WE TOOK THE VEHICLE TO THE NISSAN DEALERSHIP, LOCATED AT SEMORAN BLVD IN ORLANDO, FL, THE SAME PLACE WE BOUGHT THE CAR TWO MONTHS BEFORE. THE STAFF AT THE DEALERSHIP PROCEEDED TO INFORM ME THAT, AFTER SEVERAL VISITS, THAT THEY NEVER SEEN SOMETHING LIKE THAT AND THEY COULDN'T DO ANYTHING BECAUSE THE WARRANTY EXPIRED. WE TOOK THE VEHICLE TO A NISSAN AUTHORIZED SHOP. THE TECHNICIAN INFORMED US THAT FOR THE NISSAN MODEL FOR THAT YEAR 2008 THE MATERIAL USED WAS NOT THE STANDARD ONE. WE ARE REACHING OUT TO NISSAN TO REMEDY THIS PROBLEM IMMEDIATELY. THIS IS NOT ONLY AN ISSUE THAT NEEDS TO BE COVER BY THE MANUFACTURER AND PRESENT A SAFETY HAZARD TO MY FAMILY AND THE COMMUNITY IN GENERAL. IF WE DON'T HEAR FROM NISSAN IN 10 DAYS WE ARE GOING TO GO TO BBB AND THE GOVERNMENT. *TR UPDATED 02/06/13