NHTSA Complaint #10490091 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10490091
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	December 26, 2012
Date Filed	December 26, 2012
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I DROVE FOR APPROX 5 MINS FROM MY HOME TO A LOCAL STORE. WHEN I RESTARTED THE CAR FROM THE STORE THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO TURN. THE MESSAGE "POWERSTEERING ASSIST FAILURE" APPEARED. THE OUTSIDE TEMP WAS APPROX 20F. MY INTENTION WAS TO DRIVE SLOWLY BACK TO MY HOME AND CALL TOWING BUT I DECIDED TO RESTART THE CAR FIRST. AFTER RESTARTING THE STEERING WAS WORKING NORMALLY. AFTER READING OTHER POSTINGS IT SEEMS THAT THIS TYPE OF FAILURE COULD ALSO OCCUR WHILE DRIVING. THIS WOULD POSE AN EXTREMELY DANGEROUS SITUATION. I WILL CONTACT MY FORD DEALERSHIP AND AM HOPEFUL THAT THEY ARE ABLE TO REPAIR THIS PROBLEM IN A PERMANENT FASHION. OTHERWISE I WOULD NOT ALLOW MY WIFE OR KIDS TO DRIVE THIS CAR AND WOULD NEED TO ESCALATE THIS ISSUE WITH FORD. *TR

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