NHTSA Complaint #10489260 — 2007 NISSAN ALTIMA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10489260
Vehicle	2007 NISSAN ALTIMA
Component	SUSPENSION
Date of Incident	November 7, 2012
Date Filed	December 19, 2012
Mileage	42,152 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

AS I WAS DRIVING HOME FROM WORK I NOTICED A NOISE IN THE REAR OF MY VEHICLE. I MADE AN APPOINTMENT TO HAVE IT LOOKED AT AND IT WAS SAID TO ME THAT MY REAR SHOCKS ARE BAD AND THAT THEY HAD SEIZED INTO THE KNUCKLE AND WERE RUSTED. I THEN PROCEEDED TO CONTACT NISSAN NORTH AMERICA TO SEE IF THEY WOULD HELP OUT WITH THIS ISSUE DUE TO THE VEHICLE ONLY HAVING 42000 MILES. THEY TOLD ME THAT BECAUSE I HAD AN EXTENDED WARRANTY AND IT WAS NOT NISSAN'S, AND BECAUSE IT WAS NOT IN THE FACTORY WARRANTY THAT IT WAS NOT THEIR PROBLEM. I FEEL THAT THIS IS A SAFETY CONCERN BECAUSE THE VEHICLE IS VERY WELL MAINTAINED AND THERE WAS A RECALL ON THE REAR SWAY BAR WHICH COULD HAVE AFFECT ON THE REAR SUSPENSION. THEY DID NOT FEEL THAT MY REASONING FOR REQUESTING ASSISTANCE WAS VALID AND I DO NOT FEEL SAFE DRIVING A VEHICLE THAT COULD POTENTIALLY FALL APART WHILE DRIVING. *TR

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