NHTSA Complaint #10489101 — 2008 BUICK ENCLAVE

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE FAILURE RECURRED APPROXIMATELY 25-40 TIMES. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS 30,000. THE CONSUMER STATED HE HEARD A CLICKING NOISE WHENEVER HE TURNED THE STEERING WHEEL. THE DEALER REPLACED THE POWER STEERING PUMP, POWER STEERING GEAR, STEERING COLUMN . THE CONSUMER STATED HE WOULD LOOSE POWER STEERING ASSIST WHEN DRIVING AND THE STEERING WHEEL WOULD LOCK UP. , THERE WAS EXCESSIVE PLAY IN THE STEERING. THE CONSUMER HIT A PILLAR, WHEN THE STEERING LOCKED UP, AND CAUSED DAMAGE TO THE VEHICLE. THE DEALER REPLACED SEVERAL COMPONENTS WITHIN THE STEERING SEVERAL TIMES. THE KEY WOULD GET STUCK IN THE IGNITION. UPDATED 01/28/13