NHTSA Complaint #10489046 — 2012 HONDA ACCORD

FROM DAY OF PURCHASE BRAND NEW, VEHICLE VIBRATES (SHIMMIES) AT SPEEDS BEGINNING AT ABOUT 58 MPH AND UPWARD. THE VIBRATION IS FELT IN THE STEERING WHEEL, AND THE WHEEL CAN BE SEEN VISIBLY VIBRATING. PASSENGER CAN SENSE THE VIBRATION FROM SITTING IN THE PASSENGER SEAT. AFTER FOUR ATTEMPTS TO CORRECT THE PROBLEM, DEALER HAS FAILED. *TR THE DEALER PERFORMED A WHEEL BALANCE AND REPLACED THE TIRES. HOWEVER, THE PROBLEM CONTINUED. HONDA ACKNOWLEDGED THE VIBRATION EXISTED, BUT RETURNED THE VEHICLE TO THE CONSUMER. ACCORDING TO ENGINEER FROM HONDA, A RADIAL FORCE BALANCE WAS PERFORMED ON THE VEHICLE AND AN INDEX OF ALL FOUR TIRES WAS DONE, AS WELL AS FINE TUNED THE BALANCE AND WHEEL ALIGNMENT AND ADJUSTED THE STEERING RACK PRE-LOAD. THE ENGINEER STATED THE VEHICLE HAD IMPROVED BY 90%, AS THE VIBRATION NO LONGER EXISTED; ONLY ROAD FEEL. THE CONSUMER STATED THE VIBRATION, IS STILL PRESENT AND EVEN WORSE THAN BEFORE. UPDATED 04/01/13