NHTSA Complaint #10488819 — 2003 VOLKSWAGEN PASSAT

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	10488819
Vehicle	2003 VOLKSWAGEN PASSAT
Component	SEATS
Date of Incident	December 3, 2012
Date Filed	December 14, 2012
Mileage	143,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WHEN I TURN MY HEATED SEAT ON THE DRIVER'S SIDE PAST LEVEL 1, THERE IS ONE SPOT ON THE SEAT THAT GETS PAINFULLY HOT. I USUALLY TURN THE HEAT OFF AT THAT POINT. TODAY I WAS SO COLD THAT I DIDN'T WANT TO TURN THE SEAT OFF, SO I PUT MY HAND BETWEEN THE SEAT AND MY LEG. WHEN I TOOK MY HAND OUT, IT SMELLED LIKE SMOKE. I CALLED VOLKSWAGEN, AND THEY DON'T HAVE ANY RECALL ON THESE SEATS. I THOUGHT THEY MIGHT MAKE A CONCESSION SINCE IT IS A POSSIBLE SAFETY ISSUE, BUT THEY WOULDN'T DO ANYTHING FOR ME. *TR

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