NHTSA Complaint #10488562 — 2001 KIA OPTIMA

2001 KIA OPTIMA. CONSUMER WRITES IN REGARDS TO SUB-FRAME RECALL. *SMD THE CONSUMER BELIEVED HE WAS TREATED UNFAIRLY AND CHARGED EXORBITANT REPAIR CHARGES THAT SHOULD HAVE BEEN INCLUDED IN THE RECALL. ON OCTOBER 25, 2012, AS THE CONSUMER'S GIRLFRIEND WAS DRIVING THE VEHICLE, THE SUB-FRAME COLLAPSED. THE VEHICLE WAS TOWED TO THE NEAREST REPAIR FACILITY, WHERE IT WAS DETERMINED THE VEHICLE WAS NOT REPAIRABLE. THE VEHICLE WAS THEN TOWED TO A KIA DEALERSHIP. THE DEALERSHIP AGREED TO REPLACE THE SUB-FRAME, BUT THEY STATED THEY WOULD NOT REPAIR ANY OTHER DAMAGE CAUSED AS A RESULT OF THE SEPARATION. THE CONSUMER WAS INFORMED HE WOULD BE RESPONSIBLE FOR THE TOW CHARGES, PLUS AN ADDITIONAL $1,100-$1,150 TO REPAIR OTHER RUSTY AREAS UNDER THE VEHICLE. THE CONSUMER BELIEVED THAT ANY SUBSEQUENT DAMAGES CAUSED BY THE SUB-FRAME CORROSION AND SEPARATION SHOULD BE INCLUDED IN THE RECALL REPAIRS THAT WERE NEEDED TO MAKE THE VEHICLE ROAD WORTHY. *JB