NHTSA Complaint #10488135 — 1995 FORD EXPLORER VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10488135
Vehicle	1995 FORD EXPLORER
Component	VEHICLE SPEED CONTROL
Date of Incident	November 28, 2012
Date Filed	December 12, 2012
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

THIS IS A COMPLAINT ABOUT FORD'S RECALL PROCESS. I RECENTLY RECEIVED A SAFETY RECALL NOTICE REGARDING A FIRE HAZARD. I HAVE NOT OWNED MY 1995 EXPLORER FOR AT LEAST FIVE YEARS. WHEN I CALLED THE NUMBER LISTED IN THE RECALL NOTICE I GOT A DEPARTMENT AT FORD - THE MAN SAID THEY CONTRACT OUT THEIR RECALLS TO A THIRD PARTY AND THAT HE COULD NOT HELP ME, NOR COULD HE GIVE ME THEIR NUMBER. HE SAID THE COMPANY GETS OWNER INFORMATION BY USING THE DMV. IF THEY HAD DONE THAT THEY WOULD KNOW I HAVE NOT OWNED THIS VEHICLE IN MANY YEARS. THIS RECALL NOTICE WAS ABOUT A FIRE HAZARD AND OBVIOUSLY WILL NOT GET TO THE PERSON WHO MAY NOW OWN THE VEHICLE, SO IT ISN'T A VERY EFFECTIVE RECALL. THE THIRD PARTY COMPANY WHO IS DOING THIS FOR FORD IS NOT DOING A VERY GOOD JOB ON SOMETHING AS CRITICAL AS A SAFETY RECALL. *TR

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