NHTSA Complaint #10487916 — 2003 FORD F-150

USED 2003 FORD F150 I ORDERED A $100. NY INSPECTION, THE SERVICE ADVISOR INFORMED ME THAT THIS TRUCK HAD A PROBLEM, THE FUEL TANK STRAPS RECALL HIS RECORDS SHOWED ON PAPER THAT IT WAS DONE, BUT UPON A PHYSICAL INSPECTION IT WAS NOT DONE, ONLY SOME MAKE SHIFT WIRES TO HOLD UP THE GAS TANK THE SERVICE ADVISOR GAVE THE WIRES TO ME TO SHOW YOU HE CONTACTED THE FORD DEALER IN MASSACHUSETTS THEY SAID IT WAS NOT THEIR RESPONSIBILITY SINCE THEY HAD CLOSED THE CASE MY SERVICE ADVISOR THEN INFORMED ME THAT HE WOULD CALL 'FORD SPECIAL ASSISTANCE HE SAID THEY DENIED THE ASSISTANCE AFTER THE CALL HE INFORMED THAT IT WOULD BE MY RESPONSIBILITY TO PAY FOR NEW STRAPS AND THE INSTALLATION LABOR AND TAXES. IT IS MY UNDERSTANDING THAT THE VEHICLE MANUFACTURE IS RESPONSIBLE TO CARE FOR THIS PROBLEM AND THROUGH THEIR DEALERS. ESPECIALLY GAS TANK STRAPS!! AND ALSO IT SEEMS LOGICAL THAT THE RECALL IS TO THE VEHICLE, NOT THE CUSTOMER. IN THIS CASE THEIR RECORDS ARE SAYING THAT IT WAS DONE AND THEN FINDING THAT IT IS NOT. THE SERVICE ADVISOR MADE HIS ATTEMPTS TO GET IT DONE THROUGH FORD, BUT COULD NOT. THIS IS MOST REPREHENSIBLE, AND CROOKED ON SOMEONE PART, THE OTHER DEALER AND NOW FORD. THE OTHER DEALER DID GET PAID FOR SOMETHING THEY DID NOT DO, AND NOW FORD WILL NOT TAKE CARE OF THIS. THE ADVISOR GAVE ME THE CUSTOMER SERVICE # TO 'FOMOCO. THE FOMOCO AGENT THEN TOLD ME THAT, IT WAS BETWEEN THE DEALERSHIPS AND HE ASSURED ME THAT THEY WOULD HANDLE THE MATTER. WHEN I CALLED BACK THE SERVICE MANAGER HE SAID MY HANDS ARE TIED, THE OTHER DEALER WOULD NOT REOPEN THE CASE AND FORD SPECIAL ASSISTANCE WOULD NOT BACK ANY THING UP. IF I WANTED TO PASS THE EMISSION AND SAFETY INSPECTION AND REGISTER MY TRUCK I WOULD HAVE TO PAY THE BILL I HAVE BEEN GIVEN THE RUN-AROUND THANK YOU *TR