NHTSA Complaint #10487389 — 2007 VOLKSWAGEN RABBIT

THIS PAST WEEKEND I ARRIVED HOME LATE SATURDAY NIGHT/EARLY SUNDAY MORNING TO MY LOCAL, WELL-LIT TRAIN STATION THAT I USE REGULARLY. I LOCKED MY CAR (AS I ALWAYS DO) USING THE REMOTE AND MADE SURE THAT MY CAR BEEPED BEFORE I BOARDED THE TRAIN. I ARRIVED HOME 9 HOURS LATER BY MYSELF (I'M A PETITE 29 YR. FEMALE) AND AS I GOT TO MY CAR (WHICH HAD CONDENSATION ON THE WINDOWS) I PRESSED THE UNLOCK ON THE REMOTE AND OPENED THE DOOR ONLY TO FIND A MAN SITTING INSIDE MY DRIVER'S SEAT. I QUICKLY SHUT THE DOOR BUT THE MAN IMMEDIATELY GOT OUT AND APPROACHED ME. I WAS TRAPPED IN THE PARKING LOT WITH THIS MAN FOR 15 MINUTES BY MYSELF AT 1AM. I AM JUST SHOCKED AS TO HOW HE GOT INTO MY VEHICLE. I PAID THOUSANDS OF DOLLARS FOR THIS VEHICLE TO KEEP ME SAFE AND IN THIS ECONOMY I EXPECT THAT THE MONEY I INVESTED IN THIS CAR WOULD DO JUST THAT. I FINALLY CONVINCED THIS MAN TO LET ME GO BUT THE FACT OF THE MATTER IS THAT HE RUMMAGED THROUGH MY ENTIRE CAR LOOKING FOR VALUABLES (LUCKILY NOTHING WAS IN PLAIN SIGHT). MY PERSONAL SPACE HAS BEEN VIOLATED AND I LIVE IN FEAR SINCE THIS INCIDENT. WALKING UP TO MY CAR HAS BEEN DIFFICULT AS I JUST PICTURE HIS FACE WHEN I OPEN THE DOOR. I TOOK MY CAR TO THE DEALERSHIP TODAY AND IT APPEARS THAT THE LOCKING MECHANISM ON MY DRIVER'S SIDE DOOR IS FAULTY. I SHOULD NOT BE RESPONSIBLE FOR THIS COST AND THE MANUFACTURER SHOULD ISSUE A RECALL FOR THE DOOR LOCKS. I AM LUCKY TO BE TELLING YOU THIS STORY BUT I NEED A RESOLUTION. IF NOTHING IS DONE, WHO ELSE WILL FALL VICTIM TO THIS DEFECT? *TR