NHTSA Complaint #10487331 — 2005 FORD ESCAPE

TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, A RUMBLING NOISE WAS HEARD FROM AROUND THE CONSOLE AREA. THE CONTACT MERGED TO THE SHOULDER OF THE ROAD AND SHIFTED INTO NEUTRAL. THE RUMBLING NOISE THEN CEASED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS SHIFTED BACK INTO DRIVE AND THE RUMBLING NOISE STARTED AGAIN. THE FOLLOWING DAY WHILE DRIVING UPHILL, THE NOISE BECAME LOUDER AND ALL OF THE GEARS FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 71,104.