NHTSA Complaint #10486636 — 2012 DODGE AVENGER

THE POWER STEERING FLUID IS LEAKING, THE RESEVOIR WAS COMPLETELY EMPTY AND I HAD ALL THE FLUID ALL UNDER THE MY CAR AND THE STEERING WHEEL IS ALMOST IMPOSSIBLE TO TURN.. I LIVE FIVE TO 10 MILES FROM THE DEALERSHIP, SO I WENT TO GENE'S DODGE OF FAIRBANKS ON 11/27/2012 AT 5:30 PM ALASKA TIME. ONE OF THE MECHANIC CAME TO LOOK AT MY CAR AND WHEN I STARTED TO HE KNEW JUST BY THE SOUND IT WAS TO POWER STEERING RESEVOIR WAS COMPLETELY EMPTY AND NOTICED THAT THERE WAS ALSO A LEAK. I MADE AN APPOINTMENT FOR 12/06/2012 AND WAS TOP OFF WITH ATF+4. THE NEXT DAY I WENT TO WORK NO ISSUES, IT WASN'T 3PM ON 11/28/2012, MY CAR WAS MAKING THE SAME NOISE AND WHEN I CHECKED AND SAW THAT MY POWER STEERING WAS OUT OF FLUID AGAIN SO WHEN I REFILLED IT IT TOOK A WHOLE QUART. I CALLED THE DEALERSHIP RIGHT AWAY AND TOOK THE CAR TO THEM AND GOT A RENTAL COVERED UNDER MY WARRANTY. THE NEXT DAY ON 11/29/2012 I PICK UP MY CAR AND WAS TOLD THAT THE POWER STEERING HIGHT PRESSURE HOSE CRACKED AND WAS REPLACED AND THAT THIS IS A COMMON PROBLEM AND THAT IS WHY THEY KEEP THE PART IN STOCK ALSO THAT THEY WILL SEE ME BEFORE WINTER IS OVER. ON 11/30/2012 FROM 9AM I AM TO WORK A 24HR SHIFT AND SO I DROVE TO WORK NO ISSUES, HOWEVER, BETWEEN 9AM ON 6PM ALL MY FULID FROM MY POWER STEERING TANK WAS GONE AND SO I PUT SOME MORE FLIUD IN BECAUSE THE STEERING WHEEL LOCKED UP AND WOULD NOT TURN. AS I WENT TO TURN THE WHEEL TO GET THE FLUID FLOWING I RETUNED TO HOOD TO CLOSE IT AND AS I WAS PUTTING THE CAP BACK ON THE TANK I HEARD THE NOISE AGAIN AS IF THE TANK WAS ENPTY AND AS I LOOK THE POWEERING TANK WAS EMPTY AND ALL THE FLUID WAS ON THE GROUND, ANY REASONS WHY THIS MAY HAVE HAPPENED OTHER THEN IT WAS -30 TO -35 DEGREES OVER THE NIGHT? *TR