NHTSA Complaint #10486260 — 2005 CHRYSLER PACIFICA

HAD OUR 2005 PACIFICA IN FOR ROUTINE MAINTENANCE AT LOCAL DEALER. THEY "NOTIFIED" US THAT THE ENGINE CRADLE HAD CRACKING. WE CHECKED WITH CHRYSLER IF THERE WAS A SERVICE BULLETIN OR RECALL ON THIS 7 YR OLD CAR AND WERE TOLD NO. WE THEN SEARCHED ON THE INTERNET AND FOUND A LETTER DATED 11/9/10, WRITTEN BY CHRYSLER, TO THE OWNER OF A'04-05 AGE PACIFICA, INFORMING THEM THE WARRANTY PERIOD ON THEIR FRONT ENGINE CRADLE HAD BEEN EXTENDED TO 10 YRS OR 150,000 MILES, WHICHEVER OCCURS FIRST. THE WARRANTY WAS EXTENDED TO VEHICLES IN AREAS OF HIGH ROAD SALT USAGE, AS THEY MAY EXPERIENCE ENGINE CRADLE CORROSION RESULTING IN A "DRIVEABILITY VIBRATION AND/OR SHAKE". WE LIVE AND BOUGHT OUR CAR, IN MINNESOTA WHICH IS A STATE OF "HIGH ROAD SALT USAGE" BUT CHYSLER WILL NOT BACK THE WARRANTY EXTENSION TO US BECAUSE THE CAR'S FIRST OWNER WAS IN NEVADA (WE ARE THE 2ND OWNER). WE FEEL THE LETTER WRITTEN BY CHRYLSER CLEARLY SHOWS THEY ARE AWARE AND ADMIT THE ENGINE CRADLE IN THIS CAR IS SUBJECT TO CORROSION BUT THEY WILL NOT FIX THE PROBLEM. THIS DENIAL PUTS THE DRIVER, PASSENGERS AND OTHER VEHICLES ON THE ROAD, AT CLEAR RISK OF INCIDENT. CHRYSLER NEEDS TO ISSUE A RECALL TO FIX ADMITTED AND VERY SERIOUS PROBLEM. *TR