NHTSA Complaint #10486217 — 2001 HONDA ACCORD

BOUGHT THE CAR NEW IN 2001 FROM JOHN EAGLE HONDA CLEAR LAKE. THE FIRST TRANSMISSION GAVE OUT AT 37400 MILES DUE TO A DEFECTIVE TRANSMISSION. CAR TRANSMISSION SUDDENLY STARTED MAKING NOISE AND SLIPPING BETWEEN GEARS. HONDA PLACED VEHICLE ON THEIR COMPUTER AND RECEIVED AN ERROR MESSAGE. WE WERE TOLD A NEW TRANSMISSION WAS ONLY SOLUTION. THE SAME ERROR MESSAGE CAME UP ON THE "NEW" TRANSMISSION. WE WERE TOLD TO TRY HONDA CUSTOMER SERVICE FOR ASSISTANCE, WHICH TOLD US THE SOLUTION, WAS TOTALLY UP TO THE DEALERSHIP. WE WAITED FOR OVER TWO WEEKS FOR [XXX]TO CALL; I HAD TO CALL HIM AGAIN TODAY TO GET HIS REPLY. THE CLEAR LAKE HONDA DEALERSHIP THAT WE HAVE BEEN GOING TO SINCE 1997 SAYS THEIR "HANDS ARE TIED". [XXX] THE SERVICE MANAGER STATES HE TALKED TO VERNON SAGE, DISTRICT MANAGER, AND STATES THEY HAVE NO TRANSMISSIONS TO CORRECT ANOTHER DEFECTED TRANSMISSION BUT THEY CAN SELL ME A NEW ONE??!! THIS IS AN ISSUE OF SAFETY NOT JUST COST AND IT IS ABSOLUTELY UNACCEPTABLE THAT HONDA CANNOT HONOR THEIR MISTAKE. IF THIS TRANSMISSION WOULD GO OUT WHILE ON A HIGHWAY THERE COULD BE A REAL TRAGEDY. THEY KNOWINGLY REPLACED TRANSMISSIONS WITH THE SAME DEFECT. THIS CAR IS DRIVEN 90 PERCENT ON THE HIGHWAY AND WELLS MAINTAINED W/THE SAME HONDA DEALER. THERE IS NO REASON THAT THIS CAR SHOULD NEED TWO TRANSMISSIONS WITHIN ONLY 112000 MILES. THE DEALER PASSES THE PROBLEM TO HONDA CUSTOMER SERVICE, WHICH IN TURN HANDS THE PROBLEM BACK OVER TO THE DEALER. IT SHOULD BE A CRIME TO KNOW OF A FAILURE THAT COULD CAUSE A MAJOR TRAGEDY AND NOT HONOR OR ACCEPT YOUR MISTAKE AND MAKE IT RIGHT. THIS IS AN ISSUE CAUSED 100% BY A KNOWN DEFECTIVE TRANSMISSION THAT HONDA AND THE DEALERSHIP ARE COMPLETELY AWARE OF. THERE ARE ENTIRELY TOO MANY OTHER HONDA OWNERS WITH THE EXACT SAME PROBLEM WITH THE SECOND TRANSMISSION. THERE IS NOT ANY "GOODWILL" FROM HONDA BY PUTTING IN THE SAME DEFECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR