NHTSA Complaint #10486099 — 2010 HONDA PILOT

SINCE THE DAY WE BOUGHT THE CAR THE DOOR LOCKS (ESPECIALLY THE DRIVER SIDE) SQUEAL UPON LOCKING AND UNLOCKING. UPON REGULAR MAINTENANCE WE BROUGHT TO THE ATTENTION OF SERVICE AND THE DOOR LOCKS WERE REPLACED. THE PROBLEM CONTINUED. ISSUE WAS MENTIONED AGAIN TO SERVICE AND WE WERE UNDER THE IMPRESSION THE DOOR LOCKS WERE REPLACED AGAIN (HOWEVER, THEY WERE NOT - PARTS WERE ORDERED, BUT NOT INSTALLED). THE ISSUE HAS NOW MOVED BEYOND SQUEALING AS THE DRIVER DOOR OCCASIONALLY FAILS TO UNLOCK UPON TURNING OFF IGNITION. (THE DRIVER DOOR IS SUPPOSED TO UNLOCK AUTOMATICALLY, BUT NOW FAILS). WE FEEL THIS HAS CHANGED FROM BEING SIMPLY ANNOYING TO A SAFETY ISSUE. IF THERE WERE AN ACCIDENT THE DRIVER DOOR MAY FAIL TO UNLOCK AND THE DRIVER COULD POSSIBLY BE TRAPPED. HOWEVER, BECAUSE WE ARE 3,000 MILES PAST OUR WARRANTY HONDA WILL NOT REPLACE DOOR LOCKS AGAIN (EVEN THOUGH THIS HAS BEEN AN ONGOING ISSUE SINCE DAY OF PURCHASE). THEY HAVE OFFERED TO PAY FOR HALF HOWEVER, WE WERE TOLD IT WOULD NOT FIX THE PROBLEM AS HONDA HAS NOT CHANGED THE DOOR LOCK MECHANISM AND FIX WOULD MOST LIKELY BE TEMPORARY. WE WERE ALSO INFORMED THAT THIS IS A VERY COMMON PROBLEM. SEEING HOW IT IS COMMON A POSSIBLY A SAFETY ISSUE, WE BELIEVE HONDA SHOULD NOT ONLY REPLACE THE DEFECTIVE PARTS, BUT SHOULD REDESIGN THE LOCKING MECHANISM SO THE ISSUE WILL BE SOLVED. *TR