NHTSA Complaint #10485397 — 2004 FORD F-150 ENGINE

Complaint Details

ODI Number	10485397
Vehicle	2004 FORD F-150
Component	ENGINE
Date of Incident	November 21, 2012
Date Filed	November 21, 2012
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

THE SPARK PLUGS ON THE 5.4L 3 VALVE TRITON V8 ARE HIGHLY COMMON TO BREAK WHILE TRYING TO BACK THEM OUT AND REPLACE THE SPARK PLUGS. FORD IS AWARE OF THE PROBLEM AND THAT IS IT COSTING CUSTOMERS OVER $1,000.00 JUST TO CHANGE SPARK PLUGS BECAUSE IF THEY BREAK OFF, THE HEAD HAS TO COME OFF SOME TIMES TO EXTRACT THE REMAINDER OF THE BROKEN PLUG. FORD HAS REFUSED TO FIX THEIR SCREW UP AND HAS STATED THAT THEY WILL NOT DO ANYTHING UNLESS THE NHTSA MANDATES THAT THEY FIX THE PROBLEM. I SPOKE WITH A LOCAL REPAIR SHOP AND HE STATED THAT AT A BARE MINIMUM FOR A SPARK PLUG CHANGE ON MY TRUCK IS $700.00 DUE TO THE ISSUE AND THAT MOST SHOPS WONT EVEN TOUCH THEM. FORD NEEDS TO BE HELD ACCOUNTABLE FOR THEIR DESIGN FLAW AND SAVE THEIR CUSTOMERS THOUSANDS OF DOLLARS IN REPAIR BILLS FOR A NORMAL $150.00 JOB. *TR

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