NHTSA Complaint #10485216 — 2008 SATURN AURA

TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT SHE SHIFTED INTO PARK AND EXITED THE VEHICLE AS IT BEGAN TO ROLL AWAY IN REVERSE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY ENGAGING THE EMERGENCY BRAKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SHIFT CABLE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THREE MONTHS LATER THE VEHICLE BECAME STUCK IN REVERSE. THE VEHICLE WAS RETURNED TO AN INDEPENDENT MECHANIC WHERE THE SHIFT CABLE WAS REPLACED AGAIN. FOUR MONTHS LATER AFTER PUTTING THE VEHICLE IN PARK AND EXITING THE VEHICLE, IT BEGAN TO ROLL AWAY IN REVERSE AND ONCE AGAIN, WAS STOPPED BY ENGAGING THE EMERGENCY BRAKE. THE CONTACT WAS NOTIFIED OF A RECALL FOR THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 12V460000 (POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)). A DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT HER VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 66,000.