NHTSA Complaint #10485123 — 2005 THOMAS BUILT BUSES MINOTOUR

I REPRESENT CECIL COLLEGE IN NORTH EAST MD. I RECEIVED A SAFETY RECALL NOTICE 10V-393 CONCERNING OUR THOMAS BUILT BUS. THIS WAS A RE-NOTIFICATION DATED AUGUST 2012. I DID NOT RECEIVE THE FIRST ONE. ON 9/18/12, I CALLED AMERICAN BUS IN ANNAPOLIS MD (410-224-9775) AND SPOKE WITH [XXX] IN THE SERVICE DEPARTMENT. [XXX] WAS GOING TO ORDER THE CLIP REQUIRED, MAIL IT TO ME, AND OUR FLEET MECHANIC WOULD INSTALL IT. AFTER THAT, I WAS GOING TO EMAIL A PICTURE OF THE COMPLETED WORK TO SATISFY THE RECALL. I HAVE CALLED [XXX] NINE TIMES SINCE 9/18/12, AND EACH TIME [XXX] TELLS ME THE PART IS ON BACKORDER. IT HAS BEEN 60 DAYS, AND I FELT I MUST NOTIFY YOU. [XXX] SAID THE CLIP WAS ORDERED FROM THOMAS BUS. I CALLED THOMAS BUS ON 11/14/12, AND KEPT GETTING BOUNCED AROUND FROM ONE PERSON TO THE NEXT. FINALLY, I LEFT MY NUMBER WITH [XXX], THOMAS BUS WARRANTY/RECALL DEPARTMENT ([XXX]) BUT SHE HASN'T CALLED ME BACK. [XXX] HAS ALWAYS BEEN VERY NICE THROUGH THIS ORDEAL AND I HAVE ALWAYS RECEIVED GOOD SERVICE FROM AMERCIAN BUS. THE PROBLEM APPEARS TO BE WITH THOMAS BUS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR