NHTSA Complaint #10484791 — 2008 BUICK LACROSSE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10484791
Vehicle	2008 BUICK LACROSSE
Component	ELECTRICAL SYSTEM
Date of Incident	June 15, 2012
Date Filed	November 15, 2012
Mileage	91,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WE HAVE A PROBLEM WITH OUR AUTOMATIC POWER DOOR LOCKS AND THE REMOTE START FEATURE. THEY DON'T WORK, EITHER BY KEY FOB OR THE POWER DOOR LOCK BUTTONS IN THE CAR. THE ONLY WAY WE CAN LOCK OUR DOORS IS MANUALLY. WE TOOK TO THE DEALER BELIEVING IT TO BE JUST THE DRIVERS DOOR BUT THEY TOLD US ALL OUR DOOR LOCK ACTUATORS NEEDED TO BE REPLACED, CLOSE TO $1000.00 REPAIR WITH NO GUARANTEE THAT THE ACTUATORS ARE THE TRUE PROBLEM. AFTER GOING ON THE NHTSA SITE I SEE THAT WE ARE NOT ALONE WITH THESE PROBLEM. I CAN UNDERSTAND A ACTUATOR GOING BAD, BUT NOT ALL OF THEM AT ONE TIME. I AM A FORMER DEALERSHIP GSM AND VERY AWARE OF "NORMAL WEAR AND TEAR" AND "DEFECTS". I'VE NEVER IN MY 35 YEARS IN THE BUSINESS SEEN THIS WITH DOOR LOCKS. I WAS INSULTED BY THEIR OFFER TO REPAIR THEM. *TR

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