NHTSA Complaint #10484511 — 2010 FORD FOCUS

TL* THE CONTACT OWNS A 2010 FORD FOCUS. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT NOTICED A CLUNKING SOUND COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THAT ALL FOUR TIRES WOULD HAVE TO BE REPLACED. AFTER THE REPLACEMENT OF THE TIRES THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN THEN ADVISED THAT THE FRONT AND REAR TIRES WOULD HAVE TO BE REPLACED A SECOND TIME BECAUSE AN ALIGNMENT WAS NOT PERFORMED IN TIME. ADDITIONALLY, WHENEVER THE VEHICLE WAS DRIVEN OVER AN UNEVEN ROAD SURFACE, THERE WAS A LOUD BANG COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT STATED THAT THE TIRE WEAR WAS NOT BECAUSE OF THE ALIGNMENT BUT BECAUSE OF A SAFETY DEFECT WITHIN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 16,754.