NHTSA Complaint #10484301 — 2005 CHRYSLER 300

FORWARDED FROM THE US PRODUCT SAFETY COMMISSION - LETTER TO THE PRESIDENT FROM CONSUMER RE 2005 CHRYSLER 300-C SRT-8 RECALL. *SMD THE CONSUMER STATED HER SOON TOOK THE VEHICLE TO THE CAR WASH. AFTER LEAVING THE CAR WASH AND TRAVELING LESS THAN 50 FEET, THE VEHICLE FILLED WITH SMOKE. HER SON IMMEDIATELY PULLED OVER, AS IT BURST INTO FLAMES FROM UNDER THE DASHBOARD. THE FIRE DEPARTMENT HAD TO BE CALLED TO PUT OUT THE FIRE. THE CONSUMERS SON LOCATED A RECALL # 04V334000. THE CONSUMER THEN CONTACTED CHRYSLER REGARDING THE RECALL AND THEY CLAIMED THEY KNEW NOTHING ABOUT IT. SHE WAS ASSIGNED A CASE NUMBER AND WAS TOLD SOMEONE WOULD CONTACT HER. AFTER NOT HEARING FROM CHRYSLER AFTER THREE WEEKS, THE CONSUMER CALLED CHRYSLER, WHERE SHE WAS INFORMED A REPORT WOULD BE SENT TO SPECIAL INVESTIGATIONS IMMEDIATELY. DAYS LATER, AN INSPECTION REPRESENTATIVE FROM AN INDEPENDENT COMPANY WENT TO THE CONSUMERS HOUSE TO LOOK AT THE VEHICLE. ON APRIL 11, 2012, THE CONSUMER RECEIVED A CALL FROM CHRYSLER'S LAWYER STATING THEY WOULD HANDLE ALL OF THE EXPENSES INVOLVING THE VEHICLE. ONCE THE VEHICLE WAS TOWED TO THE DEALER, THE LAWYER WAS CONTACTED AND GIVEN THE ASSESSMENT OF THE DAMAGE AND THE COSTS INVOLVED, CHRYSLER THEN STATED THEY WOULD NOT PAY FOR THE REPAIRS. THE DEALER INFORMED THE CONSUMER, THE FIRE DID EXTENSIVE DAMAGE, AND IT WOULD COST MORE TO FIX THE VEHICLE, THAN WHAT IT WAS WORTH AND WAS CONSIDERED TOTALED. *JB