NHTSA Complaint #10483819 — 2012 FORD FOCUS

TL* THE CONTACT OWNS 2012 FORD FOCUS. THE CONTACT STATED THAT WHENEVER ATTEMPTING A LEFT OR RIGHT TURN, THERE WERE SEVERAL SECONDS OF HESITATION BEFORE THE VEHICLE WOULD RESPOND. THE CONTACT HAD PREVIOUSLY RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL AND TOOK THE VEHICLE TO THE DEALER WHO REPROGRAMMED THE COMPUTER. AFTER RECEIVING THE VEHICLE BACK THE HESITATION CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO ADVISED THE CONTACT THAT THE FAILURE WAS NORMAL AND THERE WAS NO OTHER REMEDY FOR THE HESITATION. THE MANUFACTURER WAS NOTIFIED WHO ALSO STATED THE FAILURE WAS NORMAL AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 11,000.