NHTSA Complaint #10483687 — 2008 SUBARU IMPREZA POWER TRAIN

Complaint Details

ODI Number	10483687
Vehicle	2008 SUBARU IMPREZA
Component	POWER TRAIN
Date of Incident	October 16, 2012
Date Filed	November 8, 2012
Mileage	49,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE CAR BEGAN MAKING A LOUD SQUEALING NOISE WHEN THE CLUTCH WAS DEPRESSED, IT STALLED OUT 5 TIMES IN 11 BLOCKS, AND IT STARTED TO SMELL. I STOPPED AT THE NEAREST MECHANIC TO MY WORK AND THEY WERE NICE ENOUGH TO LET ME LEAVE IT THERE FOR THE DAY EVEN THOUGH THEY DO NOT DO CLUTCH WORK. AFTER NUMEROUS DISCUSSIONS WITH SUBARU SERVICE, THEY FINALLY SEEMED TO AGREE TO WORK WITH ME AND INVESTIGATE WHY THIS HAPPENED. AT FIRST, THEY SEEMED TO WANT TO DISREGARD THE PROBLEM BECAUSE I AM A WOMAN AND THEY REALLY MADE IT SOUND LIKE I WAS TO BLAME (IE, BAD DRIVING). I EXPLAINED TO THEM OVER AND OVER THAT MY OTHER CAR IS A 15 YEAR OLD MANUAL JETTA WITH THE ORIGINAL CLUTCH, SO THE PROBLEM IS NOT BAD DRIVING. AFTER MUCH BACK AND FORTH, SUBARU PAID FOR THE ENTIRE REPLACEMENT OF THE CLUTCH AND THROWOUT BEARING, AS WELL AS SOME HYDRAULIC HOSES AND EVEN THE TOW TO THE DEALER. IN THE END, I WAS HAPPY WITH THE END RESULT, BUT I REALLY THINK THAT SUBARU NEEDS TO OWN UP AND ADMIT THAT SOMETHING IS WRONG WITH THE 2008 IMPREZA CLUTCH. *TR

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