NHTSA Complaint #10482923 — 2008 NISSAN ALTIMA

TO WHOM IT MAY CONCERN, I WROTE THIS LETTER TO CONSUMER AFFAIRS AND TO THE CEO OF NISSAN: DEAR [XXX], MY NAME IS [XXX]AND I AM A CURRENT OWNER OF A 2008 NISSAN ALTIMA. FOR THE PAST THREE WEEKS, I HAVE BEEN DEALING WITH NISSAN'S WEST COAST REGIONAL OFFICE IN REGARDS TO ISSUES I HAVE BEEN EXPERIENCING WITH MY CAR. I HAVE BEEN TREATED VERY POORLY AND I AM ASTONISHED AND DISGRACED BY BOTH ONE OF YOUR NISSAN DEALERSHIPS HERE IN LOS ANGELES AND BY YOUR CORPORATE REPRESENTATIVES. AS A LEADER MYSELF FOR ONE OF THE MOST VALUABLE COMPANY'S IN THE WORLD, I HAVE FOUND MYSELF AT A LOSS FOR WORDS. [XXX], A MAN WHO HAS BEEN EMPOWERED TO MAKE DECISIONS FOR NISSAN, STATED BY BRETT LOCHER, HIS SUPERVISOR, HAS DECIDED THAT NISSAN SHOULD NOT FIX THE ISSUE THAT I HAVE BEEN EXPERIENCING SINCE THE FIRST DAY I LEASED THE CAR. I WAS LIED TO BY THE SALES REPRESENTATIVE THAT MY VEHICLE HAD TEMPORARY BATTERY ISSUES. LATER ON IN THE YEAR, I EXPERIENCED SIMILAR ISSUES. I WAS ADVISED BY YOUR DEALERSHIP IN GLENDALE, CA TO PAY FOR A NEW BATTERY EXCHANGE. AFTER PURCHASING THE VEHICLE, I EXPERIENCED THE SAME ISSUES UNTIL RECENTLY WHEN MY CAR BECAME INACTIVE TO THE THE START/STOP IGNITION SWITCH NOT RESPONDING WITH THE BRAKE HARNESS. ALTHOUGH I ADVISED YOUR REPRESENTATIVES THAT I HAVE BEEN EXPERIENCING THIS PROBLEM WAY BEFORE MY VEHICLE WAS OUT OF WARRANTY, THEY CONTINUED TO EXPLAIN TO ME THAT THEY WOULD NOT BE ABLE TO FIX THE CAR WITHOUT CHARGE BECAUSE NOW ITS OUT OF WARRANTY. THE CAR HAS AROUND 29,000 MILES AND HAS NEVER NEEDED SERVICE. I AM DISAPPOINTED FROM AN ETHICAL STANDPOINT AND I WOULD LIKE TO HAVE MY CAR FIXED. IT'S TIME FOR NISSAN TO STOP SERVING CRACKERS AND CHEESE AND BEGIN TO SERVE CAVIAR FOR CUSTOMER RETENTION. [XXX] CLASS ACTION LAWSUIT IS NEEDED! MANY PEOPLE ARE EXPERIENCING THESE PROBLEMS ALL OVER THE NET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR