NHTSA Complaint #10482591 — 2012 NISSAN SENTRA

I TOOK RECEIPT OF MY NEW CAR ON 9/22/12. ON 9/23/12, I NOTICED A PROBLEM W/ THE AUTO DIMMING MIRROR & THE SUN VISOR & EMAILED MY SALES PERSON. I SHARED THE AUTO DIMMING MIRROR & THE SUN VISOR ARE BOTH LONG - I CANNOT USE THEM AT THE SAME TIME. IF I TRY TO USE THE SUN VISOR, IT PUSHES THE MIRROR SO I CANNOT USE IT. I DRIVE INTO THE SUN GOING TO WORK & COMING HOME FROM WORK AND NEED TO BE ABLE TO BLOCK THE SUN & SEE OUT OF MY REAR VIEW MIRROR. THE SALES PERSON TOLD ME TO WAIT UNTIL I CAME IN FOR MY 1,000 MILE SERVICE APPT. I THEN EMAILED THE MANUFACTURER & SHARED THE SAME THING. I ASKED IF THEY HAD EITHER 1) A SHORTER VISOR THAT BLOCKS THE SUN BUT DOES NOT BUMP INTO THE AUTO DIMMING MIRROR, OR 2) A SHORTER MIRROR. I TOLD THEM WHEN MY APPT WAS WITH THE DEALERSHIP, HOPING TO GET IT RESOLVED AT THE APPT. THEY ALSO TOLD ME TO WAIT UNTIL MY APPT. I WENT TO MY APPT ON 10/20/12. THE SERVICE ADVISOR SHOWED NO CONCERN & SAID THERE WAS NOTHING THAT COULD BE DONE. HE THEN SNIDELY ASKED IF I USED MY "SIDE MIRRORS" WHEN I DRIVE. I SHARED WHAT HAPPENED WITH MY SALES PERSON ALONG WITH AGAIN EXPRESSING MY CONCERN ABOUT THE DESIGN FLAW & SAFETY ISSUE-ONE SHOULD BE ABLE TO USE THE SUN VISOR WITHOUT IT PROHIBITING THE USE OF THE REAR VIEW MIRROR. THE DEALERSHIP NEVER RESPONDED TO MY EMAIL. THE MANUFACTURER PERSON CONTACTED ME 10/29/12 & SAID THERE IS NO RESOLUTION TO MY PROBLEM. SHE OFFERED A $250 CREDIT FOR MY TROUBLES. I DECLINED THE CREDIT BECAUSE I SAID THE CAR STILL HAS A SAFETY ISSUE. I ASKED IF I PURCHASE A SMALLER MIRROR FROM THE AUTO PARTS STORE IF THEY WOULD INSTALL IT. THE PERSON SAID "NO" BECAUSE IT IS AFTER MARKET. I ASKED IF I HAD IT INSTALLED MYSELF WOULD IT VOID MY NEW CAR WARRANTY & WAS TOLD IT PROBABLY WOULD. I SHOULD NOT HAVE TO CHOOSE BETWEEN BLOCKING THE SUN OR SEEING OUT OF MY REAR VIEW MIRROR. THIS IS DANGEROUS- ESPECIALLY IN HEAVY TRAFFIC. *TR