NHTSA Complaint #10482038 — 2007 MINI COOPER S

CHECK ENGINE LIGHT ON AND OFF INTERMITTENTLY; ENGINE ROUGH ON START UP; SOUNDS LIKE RATTLING CHAINS WHEN SHIFTING; MINI SAID OUR OIL WAS TOO LOW SUBSEQUENTLY DESTROYING OUR TIMING CHAIN; TECH WAS AMAZED THAT THE CHAIN GUIDES WERE SHORN OFF AS WELL; MINI DOES NOT HAVE A CHECK OIL INDICATOR LIGHT ON THE CONSOLE; WE CHANGE OUR OIL EVERY 5000 MILES EVEN THOUGH MINI RECOMMENDS EVERY 15000. SO, WE HAD TO REPLACE THE TIMING CHAIN ON A 5 YEAR OLD CAR WITH LESS THAN 44,000 MILES. COMPLAINED TO MINI CORPORATION AND PROCEEDED WITH CONFLICT RESOLUTION EXPERT. MINI DENIED OUR CLAIM BECAUSE OUR OIL WAS LOW AT THE TIME OF THE INCIDENT. REPAIR COST $1,950.83 AND WE ARE STILL MAKING A CAR PAYMENT ON THIS NEWER VEHICLE. RESEARCHED SIMILAR COMPLAINTS ON THE INTERNET AS WELL AS TALKING WITH 3 ACQUAINTANCES WHO OWN A MINI. WE ARE FORTUNATE WE CAUGHT THIS ISSUE BEFORE WE HAD TO REPLACE OUR ENGINE. ACCORDING TO THEIR WEBSITE, BMW/MINI FINDS OIL USAGE AT 1 QUART PER 1000 MILES AS ACCEPTABLE. IF THAT IS THE CASE, THEY NEED TO INSTALL A CHECK OIL INDICATOR LIGHT ON THE CONSOLE AND CHANGE THEIR MAINTENANCE SCHEDULE FROM 15000 TO 3000 MILES. *TR