NHTSA Complaint #10481526 — 2003 FORD ESCAPE

TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR RECALL REPAIRS ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V353000 (VEHICLE SPEED CONTROL: CABLES). THE REMEDY PART WAS UNAVAILABLE AT THE TIME AND AS AN INTERIM REMEDY THE SPEED CONTROL CABLE WAS DISCONNECTED AND RECONNECTED WHEN THE RECALL PART BECAME AVAILABLE. HOWEVER, THE CRUISE CONTROL FAILED TO OPERATE AFTER THE REMEDY REPAIR WAS PERFORMED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INFORMED THEY WERE NOT LIABLE AND THE REPAIR WOULD BE AT THE OWNER'S EXPENSE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 166,310.