NHTSA Complaint #10481488 — 2012 DODGE CHALLENGER

SQUEAKING OR ELECTRIC MOTOR WHIRRING NOISE AT LOW SPEED MANEUVERS SUCH AS A PARKING LOT OR BACKING OUT OF A GARAGE.. I TOOK MY CAR IN FOR IT'S 1ST OIL CHANGE AND TIRE ROTATION MAINLY BECAUSE OF THE LOW PRICE & I WANTED TO CHECK ON THE STEERING NOISE TOO. I ALSO HAD A CLICKING NOISE IN THE PASSENGER WHEEL WHEN MAKING A LEFT TURN INTO THE CARPORT ALSO WHICH THEY CLAIMED THEY NEVER HEARD ANYTHING, EVEN THOUGH I WAS LOOKING AROUND THE LOT WHILE THEY WERE AND HEARD MY CAR RUNNING AND ONE OF THE TECHS OUTSIDE THE CAR TOLD THE ONE BACKING OUT OF THE BAY "I HEAR IT!" NOW WHAT SOUND HE HEARD I DON'T KNOW, PROBABLY THE CLICKING WHICH WAS MUCH LOUDER. THE SQUEAK, IN MY OPINION, IS REALLY EMBARRASSING WHEN IN A QUIET AREA IT SOUNDS LIKE A BUSHING OR SUSPENSION THAT NEEDS LUBRICATING. THE SQUEAK WAS STILL THERE BUT IT WAS NEARLY INAUDIBLE WHEN AT MY DEALERSHIP DUE TO BUSY HIGHWAY AND SHOP NOISE. THE WORSE THING ABOUT THE WHOLE EXPERIENCE WAS THE SERVICE WRITER WHO WAS OBVIOUSLY YOUNG AND INEXPERIENCED, I ASKED ABOUT THE NOISE THE SQUEAKING NOISE AND HIS REPLY WAS "THEY ALL DO THAT." I WAS LIKE OK, I BETTER WALK OUT BEFORE I BLOW MY COOL BUT NOW I WONDER IF IT IS THE ELECTRIC MOTOR AND IF THAT IS A KNOWN ANNOYANCE, PROBLEM OR IS IT REPAIRABLE? I'VE SEEN OTHER POSTS ABOUT THE ELECTRIC STEERING MOTOR BEING LOUD ON SIMILAR CARS AND OTHER NON MOPAR VEHICLES. I HAD ALWAYS THOUGHT IT WAS THE RUBBER BUSHING THAT MANY OLDER LX CARS HAD IN NEED OF SOME SILICONE LUBE BUT AFTER LOOKING AGAIN MYSELF AND MUCH CLOSER WITH A LITTLE HELP FROM MY DAD TURNING THE WHEEL IT SOUNDS LIKE IT'S COMING FROM THE PASSENGER SIDE NEAR THE ENGINE BLACK AS BEST I CAN TELL, AND THAT'S WHEN I REALIZED IT'S AN ELECTRIC MOTOR WHIRRING SOUND, NOT A RUBBER BUSHING OR TIE ROD END. *TR