NHTSA Complaint #10481427 — 2001 FORD WINDSTAR

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS) AND TOOK THE VEHICLE TO THE DEALER FOR RECALL SERVICE. THE CONTACT STATED THAT UNBEKNOWNST TO HIM, THE RECALL REPAIR WAS NOT FULLY COMPLETED AND THE VEHICLE WAS STILL UNSAFE TO DRIVE DUE TO THE SUB-FRAME BEING COMPLETELY RUSTED. THE PRESIDENT OF THE COMPANY AND THE BOARD OF DIRECTORS WERE INFORMED OF THE FAILURE. A LETTER WAS MAILED TO THE CONTACT ADVISING THAT THEY WOULD NOT ASSIST WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 85,000. THE CONSUMER STATED THE DEALER REPAIRED ONLY PART OF THE FRONT SUB-FRAME, THEY DID NOT REPLACE IT. THE CONSUMER LATER LEARNED FORD'S INSTRUCTION WAS TO PERFORM COSMETIC REPAIR OF THE CORROSIVE DAMAGE ON THE FRONT SUB-FRAME. SIX MONTHS LATER, WHEN THE CONSUMER TOOK THE VEHICLE TO A LOCAL SERVICE STATION FOR AN OIL CHANGE, HE WAS INFORMED THE SUB-FRAME MOUNT WAS COMPLETELY ROTTED OUT. THE CONSUMER WAS INFORMED BY LETTER, AFTER WRITING TO FORD, THEY WOULD NOT HONOR ANY NEW REPAIRS. UPDATED 02/11/13