NHTSA Complaint #10481290 — 2002 SAAB 9-5

HELLO...I NEED TO ASK FOR YOUR HELP. I HAVE A 2002 SAAB 9-5 WHICH HAS A PROBLEM WITH THE FRONT PASSENGER SIDE SEAT BELT. IT DOES NOT RETRACT AND THEREFORE THE PASSENGER IS UNPROTECTED. I KNOW THAT SAAB HAS A HISTORY OF THIS BEING A PROBLEM. MY ATTEMPTS TO GET SOME HELP FROM SAAB HAVE BEEN FUTILE. IF THIS WAS A MINOR ITEM, I WOULD JUST PAY TO HAVE IT FIXED. I HAVE BEEN QUOTED $450 TO HAVE THE SEAT BELT FIXED. I CANNOT AFFORD TO PAY THAT. ISN'T THIS THE KIND OF VERY BASIC THING THAT A VEHICLE OWNER SHOULD EXPECT WHEN THEY PURCHASE A CAR? ALSO, ISN'T THIS THE VERY BASIC KIND OF THING THAT A VEHICLE MANUFACTURER IS RESPONSIBLE FOR PROVIDING TO ITS CUSTOMERS, AT A REASONABLE COST? I EXIST ON A VERY LIMITED INCOME (SOCIAL SECURITY) AND CAN'T AFFORD TO PAY $450 TO FIX THIS. IT IS A KNOWN PROBLEM IN OTHER YEARS AND MODELS OF SAAB. CAN I ASK FOR YOUR HELP IN TRYING TO GET SAAB TO CORRECT THIS SITUATION? THANK YOU. *TR