NHTSA Complaint #10481143 — 2008 HONDA CIVIC

ON MULTIPLE OCCASIONS, WHILE SHIFTING THE CAR INTO 3RD GEAR, THE GEARS GRIND. THE SHIFT KNOB IS LINED UP EXACTLY WHERE IT SHOULD BE TO GO INTO 3RD GEAR. THE CAR WILL ALSO POP OUT OF 3RD GEAR AT RANDOM WITHOUT EVEN STEPPING ON THE CLUTCH TO PROMPT IT. THIS IS A VERY DANGEROUS PROBLEM TO HAVE IN A STANDARD CAR, AND I HAVE SEEN MANY PEOPLE MAKE COMPLAINTS ABOUT THIS ONLINE. I CALLED HONDA CUSTOMER SERVICE AND THEY SAID THAT IT WAS MY RESPONSIBILITY TO GET THE CAR FIXED, NOT THEIRS, AND THAT THEY BASE MOST OF THEIR CLAIMS FOR REIMBURSEMENT ON MILEAGE AS WELL AS HONDA CUSTOMER LOYALTY. THE GENTLEMAN THEN PROCEEDED TO ASK ME IF I HAD OWNED A HONDA BEFORE AND INSINUATED THAT DUE TO THE FACT THAT THIS IS THE FIRST HONDA THAT I OWNED THAT THE LIKELIHOOD OF THEM REIMBURSING WOULD BE SLIM. THIS IS NOT RIGHT. I DID NOT CHOOSE FOR MY TRANSMISSION TO BE BUILT WITH A FAULTY PART, AND I SHOULD NOT BE RESPONSIBLE FOR FIXING THE PROBLEM WHEN MY SAFETY IS CALLED INTO QUESTION. *TR