NHTSA Complaint #10479639 — 2012 KIA OPTIMA

GAS PEDAL WOULD NOT WORK. AVIS PUTS RUBBER FLOOR MATS OVER CLOTH FLOOR MATS THAT HAVE HOOKS EMBEDDED IN TIME TO HOLD THE FACTORY FLOOR MATS IN PLACE. I DID NOT KNOW THEY HAD DID THIS. OVER THE COURSE OF SEVERAL HOURS OF DRIVING THE RUBBER FLOOR MAT SLID FORWARD UNDER THE GAS PEDAL RENDERING IT INOPERABLE; I COASTED OVER TO SIDE OF ROAD AND DISCOVERED THE PROBLEM, PULLED THE RUBBER FLOORMAT BACK TOWARDS THE FRONT SEAT AND IT HAPPENED A 2ND TIME A FEW HOURS LATER WHERE I LOST COMPLETE USE OF THE GAS PEDAL SO I PUT THE RUBBER MATS IN THE TRUNK. I REPORTED THIS TO AVIS. AN AVIS REP SAYS THIS IS A STANDARD CORPORATE POLICY SO THEY CAN SAVE WEAR ON THE CLOTH RUG STYLE FLOOR MATS. I ASKED THEM TO REEXAMINE THEIR CORPORATE POLICY. I HOPE YOUR AGENCY CAN REVIEW THIS PRACTICE AND MAKE A RECOMMENDATION TO AVIS. WITH ALL THE ISSUE SURROUNDING CAR ACCELERATOR PEDALS AND AFTER MARKET FLOOR MATS JAMMING THEM IT SEEMS THEY HAVE TAKEN LEAVE OF COMMON SENSE. *TR