NHTSA Complaint #10479313 — 2011 JEEP WRANGLER

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 10479313
Vehicle 2011 JEEP WRANGLER
Component SUSPENSION
Date of Incident
Date Filed
Mileage 25,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

THE FIRST INCIDENT OCCURRED ON 9/26. MY PARTNER WAS DRIVING TO WORK AND MADE A RIGHT HAND TURN FROM MT. HOLLY HUNTERSVILLE RD ON TO HARRIS BLVD. HE WAS TRAVELING 45 MPH AND HIT A SMALL DIP IN THE ROAD WHILE GOING AROUND A CURVE. AFTER HITTING THE BUMP THE VEHICLE SHOOK SO VIOLENTLY IT FELT AS IF THE TIRES WERE GOING TO FLY OFF THE CAR, STEERING THE VEHICLE BECAME ALMOST IMPOSSIBLE. LUCKILY HE WAS ABLE TO PULL OVER NEAR PET'S MART AS HE SLOWED THE SHAKING LESSENED. AFTER PUTTING THE CAR IN PARK AND SHUTTING THE CAR OFF HE LOOKED TO ENSURE THERE WERE NO FLAT TIRES. ALL TIRES WERE GOOD, HE AGAIN STARTED THE CAR AND ARRIVED TO WORK SAFELY. I RESEARCHED THIS TYPE OF INCIDENT AND FOUND THE SYMPTOMS TO BE RELATED TO THE "DEATH WOBBLE." IMMEDIATELY I CALLED LAKE NORMAN JEEP DEALERSHIP EXPLAINED THE ISSUES AND SCHEDULED AN APPOINTMENT FOR 9/28. AT THE DEALERSHIP THEY INSTALLED A STEERING DAMPER AND BALANCED THE TIRES. WE WERE HOPING THIS SOLVED THE PROBLEM IT DIDN'T. TONIGHT (10/8) MY PARTNER WAS EXITING 277 ON TO HIGHWAY 16 TRAVELING 55 MPH AND AGAIN EXPERIENCED THE "DEATH WOBBLE." AS HE WAS MERGING ONTO HIGHWAY 16 THE CAR AGAIN SHOOK SO VIOLENTLY HE COULD NOT CONTROL THE STEERING, THERE WAS A CAR NEXT TO HIM AND IN THE REAR. AN ATTEMPT TO TURN THE CAR MADE THE SHAKING WORSE. HE QUICKLY PUT ON HIS HAZARDS AND SLOWED THE JEEP DOWN TO 20 MPH ON THIS HIGHWAY. HE WAS ONLY ABLE TO REGAIN CONTROL OF THE STEERING AFTER THE CAR REACHED 20 MPH. LUCKILY NO ONE WAS HURT AND HE ARRIVED HOME SAFELY. I AM CONCERNED THAT THIS IS A KNOWN ISSUE FOR JEEP AND YET THERE HAS NOT BEEN A RECALL ON THIS PRODUCT. *TR

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