NHTSA Complaint #10479259 — 2005 CHRYSLER PACIFICA

EXPERIENCING A VIBRATION/SHAKING IN THE FRONT END OF THE VEHICLE. BROUGHT THE VEHICLE TO MY LOCAL MECHANIC AND IT WAS DISCOVERED THAT THE K-FRAME ASSEMBLY THAT HOLDS THE ENGINE IS COMPLETELY ROTTED OUT. MY MECHANIC ADVISED ME THAT THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE COVERED BY A RECENT TSB PUT OUT BY CHRYSLER ON 3/16/12, NUMBER 13-001-12. HOWEVER, UPON READING THE TSB, IT ONLY COVERS THOSE VEHICLES MADE FROM 2/23/04 - 3/31/04. MY VEHICLE WAS MANUFACTURED IN MAY 2004. I CALLED CHRYSLER DIRECTLY AND THEY TOLD ME BECAUSE I WAS THE THIRD OWNER OF THE VEHICLE AND THEY DIDN'T KNOW HOW THE VEHICLE WAS TREATED AND BECAUSE OF THE HIGH MILEAGE, THEY WOULD NOT ASSIST ME IN ANY WAY. I FILED A REPORT WITH THE NH ATTORNEY GENERAL'S OFFICE. I THEN RECEIVED A PHONE CALL FROM CHRYSLER'S CLAIMS INVESTIGATION DIVISION. THEY OFFERED TO PAY FOR ONE PART WHICH COST $1,550 (FRONT CROSS MEMBER). I DID NOT ACCEPT HER OFFER AS THE COST TO REPAIR MY VEHICLE IN FULL WITH ALL NECESSARY PARTS AND LABOR TOTALS $2,362.07. MY CLAIM WAS THEN REFERRED TO THE CHRYSLER BUSINESS CENTER WHO WOULD MAKE A FINAL DECISION AS TO WHETHER OR NOT THEY WOULD REPAIR MY VEHICLE. I EMPHASIZED THAT THIS WAS DEEMED A SAFETY ISSUE BY MY MECHANIC. I ALSO SPOKE WITH A LOCAL CHRYSLER SERVICE CENTER AND THEY INFORMED ME THAT THEY HAD SEEN 6 OF THESE SAME REPAIRS ON MY EXACT VEHICLE WITHIN THE PAST 12 MONTHS AND THAT THIS SHOULD BE DEEMED A RECALL THROUGH THE MANUFACTURER. ON SEPTEMBER 24, 2012, I RECEIVED A COPY OF A LETTER FROM CHRYSLER TO THE NH ATTORNEY GENERAL'S OFFICE STATING THAT MY VEHICLE WAS "PURCHASED USED AND IS BEYOND ANY WARRANTY ON THE VEHICLE. AS SUCH CHRYSLER GROUP LLC WILL NOT BE PARTICIPATING IN ANY REPAIR CONSIDERATION. *TR