NHTSA Complaint #10478877 — 2012 HONDA ODYSSEY

WE BOUGHT THIS VEHICLE WITH MY AUNT[XXX] FOR OUR FAMILY, WE WERE BREAKING IT IN AROUND 400 PLUS MILES AND WE NOTICE THERE IS A VIBRATION WHEN THE VCM OR VARIABLE CYLINDER MANAGEMENT TURNS ON. SO WE TOOK IT A THE DEALERSHIP WE BOUGHT IT FROM WHICH IS NORM REEVES HONDA IN WEST COVINA CA. HUMMING VIBRATION NOISE WHEN THE VCM TURNS ON AT ANY SPEED. TO WHOM IT MAY CONCERN, SEPT 27 2012 ME AND MY AUNT JUST BOUGHT A BOUGHT BRAND NEW 2012 HONDA ODYSSEY EX SEPT 21,2012 WITH ONLY 33 MILES ON IT, WE NOTICE A VIBRATION IN THE ENGINE SO I TOOK IT TO NORM REEVES HONDA 1 888 637 7262 ON SEPT 27, 2012 WITH 622 MILES ON IT AND SPOKE TO [XXX] SERVICE ADVISOR I TOLD THEM THAT THERE IS A VIBRATIONS IN THE ENGINE, WIND NOISE, ALIGNMENT PROBLEM AND THE REAR SLIDING DOOR NOT BEING PUSHED. HE SEND A GUY TO MEET ME WHICH HE'S NAME IS[XXX] A SERVICE DIAGNOSTICS WHO COME WITH ME FOR A TEST DRIVE, SO WE WENT AND HE NOTICES THE VIBRATION, WIND NOISE AND THE SLIDING REAR DOOR NOT BEING PLUSH AND THE ALIGNMENT. [XXX] TOLD ME THAT THEY WILL HOOK UP THE COMPUTER SYSTEM OF HONDA TO SEE THE PROBLEM WITH THE VIBRATIONS WE HEAD BACK TO THE DEALER AND HE TOLD THE SERVICE ADVISOR ABOUT IT. SO I LEFT ODYSSEY WITH THEM THE WHOLE DAY, I GOT A CALL FROM [XXX] AROUND 4:30 ISH AND TOLD ME THEY FIXED THE REAR DOOR STRIKER, THE REAR SLIDING DOOR THE FIXED ALSO, ALIGNMENT IS NOW STRAIGHT AND THE TOP PART OF THE DOOR IS PLUSHED BUT THE LOWER DOOR IS NOT PLUSHED ANY MORE, THEY FIXED THE ALIGNMENT, THEY SAID THE WIND NOISE IS NORMAL, REGARDING THE VIBRATION, THEY TOLD ME THAT THEY DROVE THE NEW ONE AND THEY DRIVE THE SAME. THEY IS A BIG PROBLEM HERE AND THEY JUST NOT SAYING. PLS HELP US OUT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR